Mission Statement of Rivendell Behavioral Health Hospital
Our mission is to provide quality healthcare services that:
- Patients recommend to families and friends.
- Physicians prefer for their patients
- Purchasers select for their clients
- Employees are proud of; and
- Investors seek for long-term results.
Service Excellence Standards:
Rivendell will achieve our mission through demonstrating Service Excellence Standards in our daily work. These three standards are:
- Treat Everyone As a Guest.
- Demonstrate Professionalism and Excellence in the Things We Do.
- Practice Teamwork.
Service Excellence Values:
Character is an important part of who Rivendell Behavioral Health Hospital is as a facility. Our team members must maintain three values to accomplish Service Excellence. These values are:
- Integrity – We do the right thing for the right reason
- Intensity – Our job is important and we do it with a good attitude
- Intelligence – Rivendell uses the right tools for the job.
Service Excellence Principals:
Service Excellence defines Rivendell Behavioral Health Hospital’s culture. By looking at everything we do from a customer’s point of view, we can achieve Service Excellence, which consists of seven principles. These principles include:
- Service Excellence
- Continuous Improvement in Measurable Ways
- Employee Development
- Ethical and Fair Treatment of All
- Innovation in Service Delivery