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Service Excellence

Mission Statement of Rivendell Behavioral Health Hospital

Our mission is to provide quality healthcare services that:

  • Patients recommend to families and friends.
  • Physicians prefer for their patients
  • Purchasers select for their clients
  • Employees are proud of; and
  • Investors seek for long-term results.

Service Excellence Standards:

Rivendell will achieve our mission through demonstrating Service Excellence Standards in our daily work.  These three standards are:

  • Treat Everyone As a Guest.
  • Demonstrate Professionalism and Excellence in the Things We Do.
  • Practice Teamwork.

Service Excellence Values:

Character is an important part of who Rivendell Behavioral Health Hospital is as a facility.  Our team members must maintain three values to accomplish Service Excellence.  These values are:

  • Integrity – We do the right thing for the right reason
  • Intensity – Our job is important and we do it with a good attitude
  • Intelligence – Rivendell uses the right tools for the job.

Service Excellence Principals:

Service Excellence defines Rivendell Behavioral Health Hospital’s culture.  By looking at everything we do from a customer’s point of view, we can achieve Service Excellence, which consists of seven principles.  These principles include:

  • Service Excellence
  • Continuous Improvement in Measurable Ways
  • Employee Development
  • Ethical and Fair Treatment of All
  • Teamwork
  • Compassion
  • Innovation in Service Delivery